By gaining valuable insights into consumer behavior, we are able to model bespoke solutions that allow clients to modify their operations to best meet their customer’s needs.
Our CRM strategies and platforms also help to deliver a better understanding of your target audience in order to: increase customer satisfaction, respond to customer needs, raise retention, attract and win new business and optimize profitability. Lifetime customer value is something we focus on in the maturation cycle by always ensuring that the highest value clients are prioritized in any campaigns or key messaging. Constantly pushing increasingly higher numbers of clients into this segment through A/B testing and key messaging protocols.
- Consumer Intelligence and Personalization Platforms (CRM)
- Loyalty and Direct Response Marketing
- CMS and DMP Platform Design and Build
- Email Marketing Campaigns
- Direct Mail
- Direct Response TV (DRTV)
- Lifetime Customer Value Audits
- Strategic Loyalty Campaign and Support
- Employee Loyalty Programs
- Employee Engagement Programs
- Opportunity Management & Forecasting
- Aggregate Transaction Information & Key Performance Indicators
- Sales Force Automation/Sales Promotion
- Customer Retention/Defection Analysis